Privacy Policy

At MyKohat, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and related services. By using MyKohat, you agree to the practices described below.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1. Personal Details: Name, contact number, delivery address, and other details you provide during registration or checkout.
2. Location Data: Your location or address is used to identify delivery areas and ensure quick and accurate service.
3. Usage Data: Information such as app usage, device type, and preferences to help us enhance user experience.
4. Cookies and Tracking: We use cookies and similar technologies on our app and website to maintain login sessions, improve performance, and personalize your experience.

2. How We Use Your Information

Your data is used only for legitimate business purposes, such as:

1. Processing and delivering your orders efficiently.
2. Providing personalized offers, reminders, and promotions.
3. Improving our app, website, and customer experience.
4. Communicating updates, delivery notifications, or promotional content (with your consent).
5. Enhancing our marketing and remarketing efforts — without selling your data to any third party.

3. Data Sharing

We do not sell, rent, or trade your personal information to anyone.

Your data may only be shared with trusted partners who help us operate our services, such as:

1. Delivery partners for fulfilling your orders.
2. Technology providers like Firebase or Twilio for notifications, authentication, and communication.

All such partners are required to protect your data and use it only for the intended purpose.

4. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no online platform can be 100% secure, and users are advised to safeguard their account details.

5. Your Rights

You have the right to:

1. Access, update, or delete your personal information.
2. Opt out of promotional messages or marketing communications.
3. Withdraw consent for data processing at any time by contacting our support team.

6. Policy Updates

MyKohat may update this Privacy Policy from time to time to reflect new practices or legal requirements. The latest version will always be available on our website and app.

7. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy, please contact us through the Help & Support section in our app or website.