Refund Policy

At MyKohat, customer satisfaction is our top priority. We strive to ensure that every order is delivered accurately, safely, and in excellent condition. However, if a product arrives broken, damaged, or incorrect, you may be eligible for a refund under the following conditions.

1. Eligibility for Refund

Refunds are only available in the following cases:

1. The product received is broken or damaged.
2. The product delivered is incorrect or different from what was ordered.

Refunds are not applicable for change of mind or after the product has been used.

2. How to Request a Refund

If you receive a broken or wrong product, it is highly recommended to contact us immediately through any of the following channels:

1. Support Ticket (through app or website)
2. Inbox or Live Chat
3. Email
4. WhatsApp Support

Our team will verify your case and process the refund as quickly as possible.

3. Payment Responsibility

All payments and refunds are handled directly by MyKohat.

We ensure that customers receive their eligible refund without unnecessary delay or complications.

4. Refund Method

Refunds are generally issued online to the customer’s preferred payment method.

If required, MyKohat may also offer cash refunds depending on the situation and delivery type.

5. Processing Time

We aim to process all verified refund requests immediately after approval.

In certain cases, processing time may vary slightly depending on the payment method or verification process.

6. Conditions

To qualify for a refund, the following conditions must be met:

1. The issue must be reported immediately upon receiving the order.
2. The product must be in its original condition and packaging at the time of inspection.
3. MyKohat reserves the right to verify claims before issuing any refund.

7. Contact Us

For any refund-related queries or assistance, please reach out through our support channels on the MyKohat app or website.

Our team is always ready to help you with care and responsibility.